Sidewalk Snow Removal

In Chicago, snow and ice must be cleared from sidewalks in front of property owners’ homes or businesses, as required by the Municipal Code (4-4-310 & 10-8-180). Clear sidewalks are essential for safe walking, especially for people with disabilities, seniors, and children who rely on walking and transit. This winter ensure sidewalks remain wide and free of snow and ice to help everyone navigate safely.

Report locations that DO NOT clear sidewalks to 311

Report locations that DO NOT clear their sidewalks by making a "Snow - Uncleared Sidewalk or Bike Lane" request with the City of Chicago 311 Service Request line.

DIAL 311 or Online Snow - Uncleared Sidewalk or Bike Lane Request
If calling from outside Chicago, call 312.744.5000

When you make a "Snow - Uncleared Sidewalk or Bike Lane" request, please note the following:

  • Make sure the problem occurs on the sidewalk.-

  • DO NOT use this category to report snow on streets, parking lots, or alleys.

  • Provide a specific address where the problem occurs.

  • Request a reference number from the operator, this will help you track the status and resolution of your request.